Refund Policy

Thank you for Shopping At Rahat Organic Store :)

If you are not entirely satisfied with your purchase, we are to help.

Refunds:

We do not entertain any claims pertaining to refunds.

Returns:

Items purchased from our e-commerce store can be exchanged.  You can contact our WhatsApp  in order to discuss any queries related to the exchange. Also, the Exchange Policy will be applicable once the customer has placed the order and has received the parcel or payment has been processed.

Rahat Organic Store allows its customers to exchange purchased items subject to conditions. The exchange of items will be allowed if:

The customer has submitted a request for exchange (via email, phone call, SMS or WhatsApp) within 7 working days of delivery (with proof attached of purchase)

There is an issue with the product received:

Items have any defect

Items are missing

Items are wrongfully delivered

Also please note, all exchanges can only be made for the same product.

The customer in his/her request for exchange has stated the reason(s) why he/she wishes to exchange the item

The original invoice of the item he/she wishes to exchange is sent along with the item or is shared online via a screenshot

Rahat Organic Store has the right, at its sole discretion, to accept or deny the request for exchange.

Upon the acceptance of the request for an exchange, the customer will be notified by our customer service.

 

Contact us:

WhatsApp: 0309 3332514

0309 3338196